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Terms & Conditions
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1. Definitions

In these Terms and Conditions, the following expressions shall have the following meanings save   where the context otherwise requires:

1.1 –  “Agreed Pick-Up Point” is where UK Airport Rides will pick you up as set out in the Details.

1.2 – “Agreed Time” is the selected date and time for you to be picked up by the UK Airport Rides as set out in the Details.

1.3 – “Booking” the booking of a Minicab is affected through this Website for undertaking trips. Bookings can be made for single Trips, return Trips, or split Trips.

1.4 – “Card” is the credit, debit, or charge card you use when making the booking.

1.5 – “Cash” is the payment you make for the Fare to the UK Airport Rides and/or its driver.

1.6 – “Card Costs” are the charges due to the credit card companies you use to pay for the Trip.

1.7 – “Details” you must provide upon Booking, including pick-up date and time, pick-up and drop-off addresses, and Your Data.

1.8 –  “Fare” is the fee for the quote you accept.

1.9 – “Goods” any goods carried in a vehicle booked via this Website.

1.10 – “Trip” the journey you wish to make from the pick-up address to the drop-off address you provided.

1.11 – “Particular Requirements” any specific requirements you may have relating to disabled facilities, the gender of the driver, or otherwise.

1.12 –“Passenger” is any passenger in a Minicab booked via this Website.

1.13 – “Personal Data” means the details which you provide regarding your physical and email addresses, telephone number, and Card details

1.14 – “Quote” is a fixed price quote you receive via the website for the trip.

1.15 – “Terms” these terms and conditions between UK Airport Rides and You.

1.16 – “You” means the person who enters Details.

1.17 – “Minicab” is a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.

1.18 – The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.

2. Insurance:

2.1 – Neither UK Airport Rides nor the Driver is responsible for or insured in respect of any damage or loss that the Goods may sustain during a Trip, and it is your exclusive responsibility to have such Goods insured regarding such damage or loss.

3. Booking:

3.1 – It is Your responsibility to ensure That Your Details and Trip are correct and accurate by providing, but not limited to; selecting a vehicle suitable for your luggage requirements, a valid postcode, correct date and time for the journeys to take place, correct customer name, proper and valid email address and correct and valid telephone number. Suppose the Trip details are inaccurate and invalid, or no postcode is provided, or an incorrect date, time, customer name, email address, or telephone number is provided. In that case, you may incur additional charges and may not be eligible for a refund.

3.2- They can call the office and collect any lost property in the car. If any customer wants it delivered, they must pay the delivery charge to the driver.

4. Cancellation, Amendment & Refund:

4.1 – Booking with UK Airport Rides can be cancelled or the client can make an amendment twelve hours ahead in agreed time.

4.2 – Any amendments or cancellations of journeys must be reported to our customer services. 

4.3  – UK Airport Rides is not responsible for consequences if the client makes changes or cancellations directly with our drivers.

4.4 – UK Airport Rides will try to accommodate booking amendments within twelve hours. 

4.5 – Clause 3.4 for clients’ goodwill gesture, but we cannot guarantee it, so it is the client’s responsibility to inform us twelve hours before pick-up time.

4.6 – In case of a Booking cancellation or no show by a Driver, you must contact UK Airport Rides within 7 days to issue your refund.

4.7 – You will not be entitled to any refund if you provide inaccurate details, including an invalid or missing postcode, customer name, email address, or telephone number. You may incur additional charges from the Driver to complete the Trip.

4.8 – If the luggage doesn’t fit in the vehicle’s boot, it will be considered a customer’s mistake. Hence, the customer will not be entitled to any refund.

4.9 – Should your flight be cancelled and you are on a journey at a later time, you can always let us know so we can continue to keep your booking on hold. There’s no charge for this. If your flight is cancelled and you no longer need to cancel your booking, in this case, we will impose a fee £10.00 for a single trip booking and £15.00 for a return journey booking.

4.10 – There will be no refund if you cancel the booking within 12 hours of journey time.

4.11 –  If you cancel the journey before 12 hours of the journey time,e there will be a deduction of 15% of the total booking fare, and the remaining will be refunded in 7 business days.

4.12 – If you are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at the Driver discretion to treat your non-availability as a cancellation, and you will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance. Where the Driver decides to wait more than 15 minutes from the Agreed Time, you may be subject to additional charges by the Driver regarding any extra waiting time and/or parking charges, and will make such payment directly to the Driver.

4.13 – The airport pick-up wait time is 45 minutes after the flight lands. If the customer does not show up, the booking is cancelled as the customer cancelled, and you are not entitled to any refund. But if the customer asked the driver to wait for more after 45 minutes, there is a waiting charge of 5 pounds for each 15 minutes.