Cancellation Policy

At UK Airport Rides, we are committed to providing a fair, transparent, and customer-friendly cancellation policy. We understand that travel plans can change, and our goal is to offer flexibility while maintaining reliable service standards.

This Cancellation & Refund Policy forms part of your booking agreement and applies to all reservations made through our website, WhatsApp booking service, customer support team, or any authorised booking channel.

1. Free Cancellation Policy

During this free cancellation period:

• No cancellation fees apply
• No administrative or processing fees are charged
• Any prepaid amounts will be refunded in full
• Refunds are issued to the original payment method

This policy applies to all service types including airport transfers, private hire journeys, long-distance transfers, corporate travel, and group bookings (provided driver dispatch has not commenced).

2. Cancellations Within Two Hours of Pickup

Cancellations made less than two (2) hours before the scheduled pickup time may incur a cancellation fee.

This is to cover operational costs such as:

• Driver scheduling and allocation
• Vehicle dispatch operations
• Travel time already undertaken
• Flight or train monitoring services
• Loss of booking opportunity

Any applicable fee will be charged in line with the confirmed booking terms.

3. Instant Online Cancellations

You can cancel your booking instantly and securely using:

• The Manage Booking section on our website
• Or you can Call us at our 24/7 Customer Support team.

All online cancellations are processed automatically, and a confirmation email is generated immediately.

4. Transparent Pricing – No Hidden Charges

We operate with full transparency. Our customers are assured of:

• No hidden cancellation fees
• No unexpected administrative costs
• No concealed deductions
• No inflated penalty charges

Charges only apply to late cancellations or no-shows as outlined in this policy.

5. Booking Amendments

You may request changes to your booking up to three (3) hours before pickup.

Amendments requested within three hours may:

• Require re-quotation
• Be subject to availability
• Incur additional charges
• Be declined if the driver has already been dispatched

6. How to Cancel or Amend Your Booking

Online Options

• Website: Manage Booking Portal
• Customer Support Team

Customer Support

• Website: www.ukairporise.com
• Email: info@ukairporise.com

All cancellations or amendments will be confirmed by email.

7. No-Show Policy

A booking will be classified as a No-Show if:

• The passenger is not present at the pickup location
• The driver is unable to contact the passenger
• The included waiting time expires

No-show bookings are fully chargeable as operational resources have already been deployed.

Waiting Time Allowances

• Home/Hotel Pickups: 10 minutes
• Airport Pickups: 30 minutes after flight landing
• Train Stations: 15 minutes after train arrival

8. Refund Policy

8.1 Eligible Refund Scenarios

• Cancellation within the free cancellation window
• Duplicate bookings made in error
• Service failure attributable to UK Airport Rides
• Billing or technical errors

8.2 Non-Refundable Scenarios

• No-shows
• Late cancellations (within 2 hours of pickup)
• Incorrect booking information provided by the customer
• Customer responsibility cases as defined in Terms & Condition.

8.3 Refund Processing Times

• Card Payments: 3–5 business days
• Bank Transfers: 5–7 business days
• Cash Payments: Refunds only if a deposit was taken

All refunds are returned to the original method of payment.

9. UK Services – Unified Policy

Our cancellation standards apply consistently across both UK and GCC regions. Local regulations or operational requirements may vary, but we always aim to apply the most customer-friendly approach.

10. Policy Updates

This policy may be updated periodically due to regulatory changes, operational improvements, or service enhancements. Any updates will be published on our website with a revised “Last Updated” date.